NASA Safety Center KnowledgeNow Migration

Project Overview

NASA Safety Center selected Triune's KnowledgeNow collaboration suite as the implementation platform for their knowledge management initiatives after a comprehensive study of commercial knowledge management and collaboration technology solutions. The Safety Center's implementation of the KnowledgeNow collaboration suite provides enterprise-level knowledge management, collaboration, and information management support for NASA's Safety and Mission Assurance requirements.

Migration Planning, Training, Support

We knew the software's capabilities would meet mission requirements, but we also knew that users need to be supported through any type of change. To ease the transition we auto-migrated content where we we could, and provided support for the content that couldn't be moved automatically, we provided WebEx training twice a week to educate the Knowledge Owners on the differences between the two systems, and we ramped up our tech support team to ensure that questions could be answered quickly and effectively for users at all levels.

Results

N ASA Safety Center KnowledgeNow (NSCKN) enables cross-organization collaboration through wikis, blogs, discussion forums, and professional networking, and provides immediate access to NASA best practice assurance planning documents to Safety and Mission Assurance personnel at all NASA locations. Comprised of over 1,000 virtual communities supporting over 8,000 members, NSCKN contains a vast library of documents from every NASA center, and addresses life-cycle Safety and Mission Assurance planning needs from earliest development to operations and disposal. The suite provides both jump-start capabilities such as roadmaps and guides, and fingertip-benchmarking tools which document how other NASA project managers have implemented assurance processes.

KM World recognized the program as a Knowledge Management best practice in 2013 at their annual KM World conference in Washington DC.

Project details

  • KnowledgeNow Software
  • Migration Planning
  • Training
  • Technical Support


NASA Safety Center IT