The KnowledgeNow (KN) Application enables knowledge-workers to share tacit knowledge and explicit content across any network or geographic boundary. KN uses a Virtual Workspace (sometimes called a Community of Practice) model to empower people to interact, collaborate, and find knowledge resources. A Virtual Workspace is a web-based area where group members can access relevant information and create communication frameworks within which they can conduct business, keep abreast of important group issues, and solve group problems.
Each virtual workspace has numerous features and capabilities:
Document Management System - File sharing relevant to work and special interests. The Document Management System (DMS) includes version control, check in/out, multi-level security, auditing, review periods, etc., and supports all file formats (documents, spreadsheets, presentations, graphics, audio, video, etc.).
Discussion Forums and Blogs - Threaded Discussions. Discussion forums enable users to have meaningful group interaction regarding a specific topic, course of study, idea, or project. They also can be used for blogging, polling, journal entries, and more. Attachments reside within the KnowledgeNow DMS to leverage all of its features and functionality.
Instant Messaging and Chat Rooms - Instant Messaging (IM) and Chat. KnowledgeNow chat allows you to open an IM window from anywhere in the application to instantly see who is online and begin a discussion. Administrators can also set up individual Chat Rooms where virtual meetings can be hosted.
Wiki - Collaborative, Editable Web Pages. Wikis allow users to create, delete, modify, and lock web pages through an integrated text editor. Each workspace has its own Wiki with a dedicated search feature, user-defined tagging, and customizable navigation. Wikis can serve as directories, glossaries, and even intranets.
Learning Management System - eLearning within the Learning Management System (LMS). Wikis allow users to create, delete, modify, and lock web pages through an integrated text editor. Each workspace has its own Wiki with a dedicated search feature, user-defined tagging, and customizable navigation. Wikis can serve as directories, glossaries, and even intranets.
Mobile Support - Access from Anywhere. With mobile support you have the freedom to collaborate through your Community of Practice (CoP) anytime from anywhere. Mobile KnowledgeNow offers access to your Communities, Members, Calendars, Documents, and Wiki pages.
Project Management - Assign, update, and track tasks and projects. Provides a powerful tool for task and project management. Supports tasking of multiple users, each with their own status completion and reminder features, with a detailed audit trail of task-related activity. Implements project security for managing access to project-related tasks, and includes project management tools like progress and Gantt charts.
Search & Discovery - Find Content and People. KnowledgeNow Search indexes all content including documents, discussions, wiki pages, user profiles, etc. it can also be configured to spider external content.
Calendar - Manage Schedules. Designed to support multiple calendars within a specific work group, with an integrated view for the community. Fully integrates with Microsoft Outlook or other ICS compatible clients.
Surveys & Questionnairs - Conduct Polls & Surveys. This powerful tool can be used to build detailed surveys or assessments, or as a simple voting tool for collecting information from work group members. The Questionnaire application features a number of individual question types, each with its own set of configuration, display, and validation options. The application includes a complete set of administrative tools for managing user activity and reviewing results.
Metics - Analyze and Assess Performance. Metrics allow the tracking of usage patterns and analysis of key factors and data. Access KN metrics to reveal the number of users who have used a specific link, identify locations users are coming from, monitor module usage, trend file uploads/downloads, etc. Reports can be comprehensive or include a specified timeframe. Metrics can identify potential weaknesses and strengths of the workspace environment.
Alerts - Notifications as Content Changes. Easily subscribe to be notified as content changes within a workspace, a discussion forum, or even down to an individual document.
Mailing List - Group Communication. Allows users to instantly send out information to workspace members.
KnowledgeNow is avaialble securely from the cloud or installed within your organization for ultimate control.
In the Cloud - Try a cloud based Virtual Workspace/Community of Practice with a free 7-day trial at knowledgenow.net.
Installed - Contact us for more information about installing KnowledgeNow in your organization.